Diego Rodriguez

IT Technician | Network & System Support

I help businesses troubleshoot issues, secure their systems, and keep technology running smoothly.

Fast, reliable IT support for growing businesses

About Me Contact Me

About Me

I’m Diego, an IT Technician who enjoys helping people solve tech problems and keeping systems running smoothly.

Skilled in troubleshooting hardware and software, maintaining secure networks, and upgrading systems as needed. Fluent in English and Spanish, I’m ready to support others—whether independently or as part of a team.

Troubleshooting hardware & software
Maintaining secure networks
System upgrades & optimization
Fluent in English & Spanish

Work With Me

View Resume

Quick Facts

Based in Texas
5+ Years IT Experience
Travel Technician

Skills

Software Development

Windows & Linux Administration

Network Administration

Web Design & Development

Software Applications

Technical Support

Hardware Repair & Troubleshooting

Hardware Installation & Upgrades

Projects

AP & Switch Upgrade — Kwik Trip

Multi-site Reliability

Managed a multi-location upgrade of access points and switches to increase capacity and uptime. Replaced aging hardware and standardized configs for easier maintenance and scaling.

Faster Wi-Fi across stores
Stable backhaul & VLAN hygiene
Hardened configs & role-based access

802.11ac/ax Managed Switches RADIUS VLANs

Network Infrastructure Upgrade

SMB Performance

Assessed an underperforming retail network, redesigned the topology, and deployed high-speed routing, switching, and updated security. Eliminated frequent outages and future-proofed capacity.

~40% higher throughput
Zero unplanned downtime post-go-live
Modern firewall & VPN posture

Gigabit QoS Firewall VPN

Security Camera System Upgrade

Murphy • 7-Eleven • Thorntons Security

Replaced legacy CCTV with HD IP cameras, centralized recording, and secure remote access for multi-site monitoring. Increased clarity, coverage, and incident response speed.

HD coverage with better low-light
Centralized NVR + remote viewing
Role-based access & audit trails

IP Cameras PoE NVR Remote Monitoring

Experience

Field Service Technician — Capital Business Equipment (CBE), Montgomery, AL

2021 – Present

Deployed POS systems and network solutions for 7-Eleven, Circle K, and Murphy USA.
Diagnosed and troubleshot IT equipment, reducing downtime.
Installed and maintained low-voltage equipment (security & alarm systems).
Specialized in network management/configuration for retail clients.
Earned Verifone Certification.